Hire A Customer Support Representative
Great Support Wins Customers — But A US Rep Costs $50,000 A Year
A dedicated, full-time support rep who knows your product inside out and covers your hours (or your nights and weekends) — from $875/month.
How Much Does A Customer Support Representative Cost — And What Do You Get?
A dedicated full-time customer support representative through Borderless Recruit starts at $875 per month, covering email, chat and phone on your schedule. A comparable US hire costs $3,200–$4,300 per month in salary plus about 30% in employer costs — roughly $40,000 more per year per seat.
What Our customer support reps Actually Do
Hiring Locally vs Borderless Recruit
Full monthly employer cost — gross salary plus 30% in payroll taxes, benefits, equipment and office space.
| Hiring In The US | Borderless Recruit | |
|---|---|---|
| Monthly cost | $4,160–$5,590 | from $875 |
| Extra employer costs | +30% on top of gross | None — one flat monthly rate |
| Time to hire | 4–10 weeks | 10–14 business days |
| If it doesn't work out | Full re-recruitment on you | Free replacement + refund for days not worked |
| Estimated annual savings | — | $48,000 |
Calculate Your Savings
Enter the salary you would pay locally — and see how much stays in your business.
How much would you save on a customer support representative? Set the salary you would pay locally.
Local employer cost is calculated as gross salary plus 30% — payroll taxes, benefits, equipment and office space. The Borderless Recruit figure is a flat monthly rate with no additional employer costs.
- Local employer cost
- $4,875 /month
- With Borderless Recruit
- $875 /month
- Monthly savings
- $4,000
How We Know Our customer support reps Are Good
To enter our database, every candidate passes three assessments and an in-depth interview — only a small fraction of applicants ever reach your shortlist.
Live English Interview
Fluent written and spoken communication, tested in a live interview — not a questionnaire.
Personality Assessment
Commitment, reliability and the ability to work independently and remotely, long-term.
Professional Skills Test
A hands-on test in the tools and real tasks of a customer support representative — not just a resume.
Our Process
What You Can Expect From Working With Us
Free consultation with one of our representatives in Borderless Recruit - full characterization of the role for the business and the specific requirements from the employee
Search for an employee from our pool of talented employees to suit the specific needs of the business
A job interview with the employer with the 2-3 final candidates we provide from the database
Starting the employment of a talented and hardworking employee
Frequently Asked Questions
Can my rep cover nights and weekends?+
Yes. Because our reps are in the Philippines and Latin America, we can staff US business hours, after-hours or weekend shifts — including a two-rep setup for true extended coverage.
How good is their English?+
Every candidate passes a live spoken-English interview — not a written questionnaire. You interview the finalists yourself before anyone starts, so you hear them first-hand.
How does a dedicated rep compare to a call center?+
Call centers share agents across many brands and charge per seat or per minute. Your dedicated rep works only on your product, so product knowledge compounds week over week — which is what actually moves CSAT.
What if the rep is not a fit?+
We replace them at no additional recruiting cost, and you get a full refund for any days not worked in the meantime.
Schedule A Free Consultation With An Expert From Our Team.
Our experts are ready to provide tailored advice and solutions for your business. Schedule your free consultation today and get the insights you need to move forward.
Schedule Your Free Session