Customer Support · UK & Europe
Hire a Customer Support Representative from the Philippines
A dedicated, full-time support rep who knows your product inside out and covers your hours — or your evenings and weekends.
What Does A Customer Support Representative Cost — And What Do You Get?
Borderless Recruit places dedicated, full-time customer support representatives from the Philippines with UK and European companies, covering email, chat and phone on your schedule. Your rep works only on your product, so product knowledge builds week after week.
A dedicated full-time customer support representative costs from £670 · €770 · $875 a month. A comparable full-time hire in the UK earns a median of £28,000 a year in gross salary, before employer costs (ONS, Annual Survey of Hours and Earnings 2025 (provisional): ASHE 2025 provisional, full-time median, customer service occupations, SOC 7219).
What Our Customer support reps Actually Do
Hiring Locally vs Borderless Recruit
Monthly employer cost of a comparable local hire — gross salary plus statutory employer costs — against our flat monthly fee. Planning figures from the sources below, not a guaranteed saving.
| Hiring in the UK | Hiring in the Netherlands | Borderless Recruit | |
|---|---|---|---|
| Monthly cost | ≈ £2,710 | €3,950–€5,700 | from £670 · €770 · $875 |
| Employer costs | +16% on top of gross (employer NI and minimum pension) | +17% on top of gross (employer premiums and health levy) | None — one flat monthly fee |
| Time to hire | Depends on your hiring process | Depends on your hiring process | 10–14 business days |
| If it doesn't work out | Re-recruitment is on you | Re-recruitment is on you | Free replacement + refund for days not worked |
| Estimated annual difference | £24,480 | €48,660 | vs. the midpoint (or median) of each local figure |
Sources: United Kingdom: ONS, Annual Survey of Hours and Earnings 2025 (provisional) (ASHE 2025 provisional, full-time median, customer service occupations, SOC 7219); Netherlands: CBS StatLine 86355NED — hourly wages by occupation (2025, provisional) (2025 provisional, 25th–75th percentile, customer service staff and receptionists; hourly pay × 39 h × 52 weeks incl. 8% holiday allowance). Employer costs use the statutory rates on our pricing page.
Calculate Your Savings
Enter the salary you would pay locally in the UK or the Netherlands — and see how much stays in your business.
How much would you save on a customer support representative? Set the salary you would pay locally.
Local employer cost = gross salary plus 16% statutory employer costs in the UK (employer NI and minimum pension; equipment and office costs not included). Salary guide: ONS, Annual Survey of Hours and Earnings 2025 (provisional). The Borderless Recruit figure is the standard monthly fee for a customer support representative with no additional employer costs.
- Local employer cost
- £2,707 /month
- With Borderless Recruit
- £670 /month
- Monthly savings
- £2,037
How We Know Our customer support reps Are Good
To enter our database, every candidate passes three assessments and an in-depth interview — only a small fraction of applicants ever reach your shortlist.
Live English Interview
Fluent written and spoken communication, tested in a live interview — not a questionnaire.
Personality Assessment
Commitment, reliability and the ability to work independently and remotely, long-term.
Professional Skills Test
A hands-on test in the tools and real tasks of a customer support representative — not just a resume.
Our Process
What You Can Expect From Working With Us
Free consultation with one of our representatives in Borderless Recruit - full characterization of the role for the business and the specific requirements from the employee
Search for an employee from our pool of talented employees to suit the specific needs of the business
A job interview with the employer with the 2-3 final candidates we provide from the database
Starting the employment of a talented and hardworking employee
Frequently Asked Questions
Can my rep cover evenings and weekends?+
Yes. We can staff your business hours, evenings or weekends — including a two-rep set-up for extended coverage.
How good is their English?+
Every candidate passes a live spoken-English interview — not a written questionnaire — and you interview the finalists yourself before anyone starts.
How does a dedicated rep compare to a call centre?+
Call centres share agents across many brands and charge per seat or per minute. Your dedicated rep works only on your product.
How much does a customer support representative cost?+
A dedicated full-time customer support representative costs from £670 · €770 · $875 a month. It is one flat monthly fee covering the employee’s salary, local employment contract, payroll and our recruitment and HR support. A comparable full-time hire in the UK earns a median of £28,000 a year in gross salary, before employer costs (ONS, Annual Survey of Hours and Earnings 2025 (provisional): ASHE 2025 provisional, full-time median, customer service occupations, SOC 7219).
Specialist Customer Support Representative Hiring Guides
- Outsource SaaS Customer Support Without Breaking the Feedback Loop
- Outsource Customer Support Philippines Teams Without Losing Control
Dig Deeper
Other Roles We Fill
Schedule A Free Consultation With An Expert From Our Team.
Our experts are ready to provide tailored advice and solutions for your business. Schedule your free consultation today and get the insights you need to move forward.
Schedule Your Free Session